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Questions
- Is your process:
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No = not
world-class or best practices
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1.
Fully supported by top management?
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Research and experience show that a lack of top
management support can be linked to program failure.
World-class initiatives are driven from the top.
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2.
Formalized in writing?
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A lack of documentation indicates a lack of
structure, process, and commitment. World-class initiatives are fully
documented.
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3.
Tracked & reported monthly or quarterly?
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Formalized tracking at a frequency less than
quarterly can lead to a loss of visibility and, thus, priority for any
initiative. Tracking and scoring are a fundamental part of world-class
initiatives.
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4.
Updated and refreshed with users regularly?
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All initiatives get stale sooner or later. They tend
to lose priority and focus unless a mechanism for updating, retraining and
refreshing is included in the process. World-class initiatives are
dynamic. They grow and that growth is passed on to the participants
through regular training and other communication methods.
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5.
Addressing expense, loss, and revenue simultaneously?
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Cost reduction processes focus on cutting, cutting,
and more cutting. Sooner or later this cutting comes into collision with
profitable revenue growth. World-class profit improvement initiatives look
at the entire profit equation and address expense, loss and revenue
simultaneously to balance growth.
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6.
Pervasive through the organization?
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Isolated efforts can be effective for a time but they
will eventually succumb to the prevailing direction of the organization.
World-class initiatives are pervasive throughout the organization even if
they start in one unit as a pilot and then are spread.
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7.
Integral to your annual operating plans & budgets?
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Since profits are driven by the objectives of the
operating plans and expenses are typically budgeted, any plan for change
in profits must be integral to these plans and budgets. World-class
initiatives include
their goals as line items in plans and budgets.
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8.
Part of individual performance plans & reviews?
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People tend to focus on those things that they are
rated on (hopefully these are the right priorities). World-class
initiatives include profit improvement objectives as part of individual
goals and reviews.
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9.
Involving everyone from top to bottom?
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Every person in your company has some influence on
your profits. World-class initiatives include everyone as improvement is
part of the culture.
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10.
Continuously producing needed profit improvements?
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The life span of most corporate initiatives of any
kind is finite. The majority
of initiatives will have run their course about 3 years. The fad will have
passed and management will be focusing on the next best thing. Cost
reduction and profit improvement initiatives have a further life-cycle
problem in that they are more difficult to perpetuate once the cream of
the crop has been harvested. World-class initiatives recognize this
likelihood and build revitalization methods into the system.
Further, they set fresh goals no less than every year to keep the
objectives fresh and the output productive.
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