Profit Secrets

Here are sixteen myths, secrets and pieces of insider’s information about cost reduction and profit improvement that will help you succeed in maximizing your profits.

Sixteen secrets to cost reduction and profit improvement

Here are sixteen myths, secrets and pieces of insider’s information about cost reduction and profit improvement that will help you succeed in maximizing your profits. Are these true or not and what are the secrets to success?

Imagine for a moment what your company would do if:

  1. Your people came to you with solutions instead of problems.
  2. Collaboration was the order of the day rather than dissension.
  3. Profits were strong and increasing year after year.

These are the promises of a Profit Improvement Process initiative.

 Here are the questions to the truth of these myths and the secrets to success.

  1. World-class profit initiatives are impossible to achieve.
  2. Suggestion programs are the way to go to reduce costs and improve profits.
  3. Employees always volunteer their best ideas.
  4. It costs a lot to engage a profit expert.
  5. Cutting costs to improve profits will hurt sales.
  6. If an idea will save a lot of money or make a large contribution to profits we should just do it no matter what.
  7. All we really have to do is tell our managers to cut costs.
  8. An informal program is just fine.
  9. Reducing cost will have a negative impact on quality.
  10. Only for-profit organizations will benefit.
  11. Only large companies will benefit.
  12. Profit Improvement Processes only work for manufacturing companies.
  13. Programs have to be complex:
  14. Speed in profit growth comes from getting a quick start.
  15. We can start with just middle management support.
  16. Programs must be fully installed before they produce results:

1) Myth: World-class profit initiatives are impossible to achieve. World-class profit improvement results are difficult to achieve but not impossible.

Secret: See what it takes to have world-class standards with this easy to take free on-line evaluation. It will give you a list of what characteristics define world-class initiatives.

2) Myth: Suggestion programs are the way to go to reduce costs and improve profits. There is no doubt that employee suggestion programs can play a key role in the communication structure of an organization. They do not however tend to produce large or sustainable increases in profits. Studies show that participation in the US tends to be very low.

Secret: Build structure and process around a profit-focused system to maximize success in both the short and long-term.

3) Myth: Employees always volunteer their best ideas. Employees will volunteer ideas until they run into the usual barriers to innovation found in most organizations such as criticism, lack of opportunity, lack of support, and other intervening priorities.

Secret: It actually takes a significant amount of training to diminish the impact of these barriers and provide employees with the tools for overcoming them.

4) Myth: It costs a lot to engage a profit expert. The reality is that a good profit consultant will help you accelerate and expand your profit growth beyond what you can do on your own. Yes, a Six-Sigma program takes about $250,000 and six months just to get started at a small company but you can do a lot better with the alternatives.

Secret: Consult with any potential consultant in advance of engagement. A good consultant will discuss your needs and opportunities in advance with no obligation to give you a good idea of what you should do. Business Solutions – The Positive Way will even conduct a preliminary two-day Power Idea Session with your key staff that is guaranteed to produce at least $50,000 in profit projects. This session will make you money while you evaluate your options. What a deal!

5) Myth: Cutting costs to improve profits will hurt sales. Actually this is NOT a myth! A focus on cost cutting invariably will hurt sales. It is almost impossible to keep the up enthusiasm and spirit that are absolutely necessary to revenue growth when all you are doing is cutting and cutting.

Secret: A balanced approach with a view toward all three elements of the profit equation (revenue, expense, and loss) will not only safeguard profitable revenues but will help you build additional revenue streams as an integral part of Profit Improvement. This approach builds enthusiasm and spirit to build a positive outlook for the future.

6) Myth: If an idea will save a lot of money or make a large contribution to profits we should just do it no matter what. It is a mistake to make cost reductions or other major changes without carefully evaluating the impact against the criteria that are important to your organization. The end may not justify the means. A cut may look good for the moment but damage the organization later…as many corporations have found when they cut too many people in re-engineering programs only to stunt their future growth and profitability.

Secret: Establishing clear criteria for cost reduction and profit improvement that are consistent with the overall objectives of the company can keep you on track with both growth and profits. This is an integral part of the Profit Improvement Process.

7) Myth: All we really have to do is tell our managers to cut costs. There is no question that properly motivated and led managers will do their jobs to the best of their abilities and you will make progress. The reality is that they will run into a brick wall sooner or later.

Secret: Providing your leaders with tools and processes will empower them to go far beyond where their innate abilities and experiences will take them. It’s like everything else; people with training, practice and skills win.

8) Myth: An informal program is just fine. Informal programs usually do generate some savings but they tend to miss less obvious opportunities and slow down. You don’t even know what you’re missing.

Secret: Continuous success comes from well run Profit Improvement Processes that fold into the culture of the organization and become a natural part of everyone’s objectives. Improvements build on each other to enable unforeseen benefits. Further, formal programs ensure that opportunities are evaluated for fit with corporate culture and needs.

9) Myth: Reducing cost will have a negative impact on quality. A well-run cost reduction program uses your quality criteria as a measure of what changes can and should be made. Quality should improve when you remove the costs of low quality, as will costs and margins. Quality and profit improvement programs are synergistic. Continuous Improvement Programs can combine the elements of cost and quality.

Secret: A focus on the cost of quality (loss) as a part of the profit equation in a Profit Improvement Process will ensure that quality improves along with improved margins.

10) Myth: Only for-profit organizations will benefit. Even not-for-profit organizations can greatly benefit from a well run PROFIT IMPROVEMENT PROCESS. Organizations that control their costs are able to use more of their resources to deliver the services that they are charted to provide. Resource contributors as well as consumers appreciate efficiency. Expense ratios are often used as one measure of an organization’s capability.

Secret: Organizations of all kinds that use Profit Improvement Processes are generally more efficient than those that do not. Use a Profit Improvement Process to make sure your organization is not-for-profit on purpose.

11) Myth: Only large companies will benefit. Profit Improvement Processes are ideal for even smaller organizations that do not have the staffing to implement more pervasive and dramatic systematic change systems. Profit Improvement Processes are a great way to start organizational improvement.

Secret: You can build a program that will meet precisely your needs that fits the size of your company. Use something like the Profit Improvement Process that is flexible enough for companies from $10 million to $10 billion in sales with a cost/benefit ratio to match.

12) Myth: Profit Improvement Processes only work for manufacturing companies. Any operation that has an expense structure can benefit from a Profit Improvement Process. They work everywhere where the participants and stakeholders can accept them.

Secret: A well-designed and flexible process can apply in any type of business. The key is to fit the process and the tools to your needs. We found tens of millions of dollars in annual savings and profit improvement in an insurance company.

13) Myth: Programs have to be complex: Even the largest organizations can benefit from simple Profit Improvement Processes. Programs are tailored to the culture, size, and complexity of the organization.

Secret: Simplicity of process is a key to the ability to install and maintain an initiative over the long term. There are a number of different approaches to consulting and programs compared here.

14) Myth: Speed in profit growth comes from getting a quick start. This is actually true to some extent but with real limitations. It is true that delay can be deadly. On the other hand, progress is usually determined by how well the initiative is structured and managed.

Secret: Training and education are critical to success but these are often left behind in the need for speed. Plan for them to happen as soon as possible.

15) Myth: We can start with just middle management support. The reality is that a lack of top management support is the number one reason for failure of any initiative – including cost reduction and profit improvement initiatives.

Secret: Top management must be engaged. It is best to engage them from the start. But, given no alternative, try a test in a single department or business unit with a plan of using the demonstrated results to win over top management. A flexible and skilled consultant can help you do this.

16) Myth: Programs must be fully installed before they produce results: Not infrequently, the program will be started with a core team or representatives from selected departments and skills. That team will focus on target areas and refine the process while creating savings. Once the process is working, they can help lead the broader effort.

Secret: Jump-start your profits. A trial program can be a great way to start on the road to success. Pick one department or business unit as a place to start. Or, try a Power Idea Session with a group of your decision-makers to get a preview and make $50,000 or more in profits at the same time…

Contact us to Improve Your Profits Now

Who is Stealing Your Profits

The question for you is not “if” your profits are being stolen but the only question is “Who is stealing how much?”

The estimate of embezzlement for the US alone in 2018 was almost $50 billion. This included robbery, cargo theft, larceny and burglary. The top incidents were organized retail crime, employee theft, fraud, burglary, counterfeiting and robbery. Note that employee theft far exceeded the losses due to robbery. In a 2017 survey by Hiscox* the median dollar amount for small or mid-sized businesses (under 500 employees) was $289,864. The median loss for companies with over 500 employees was estimated to be $452,025.

Hiscok provides the following common characteristics to look out for:

  1. Intelligent and curious – eager to know how everything in the office works
  2. Extravagant – often flaunt their wealth
  3. Egotistical risk-taker – rule breaker on and off the job
  4. Diligent and ambitious – beware of the person who does not take vacations
  5. Disgruntled – feel treated unfairly and may want to even the score

I’ll add one more from experience: They are the manager, accountant, controller, bookkeeper or clerk who just can’t get the reports straight and on time. They love disorder in which to hide their own dealings.

According to the National Retail Federation retail goods shrinkage of $48.9 billion is due to four major sources: employee theft (30%), shoplifting (36.5%), administrative error (21.3%), vendor fraud/error (5.4%) and unknown loss (6.8%).**

None of these figures include the billions of dollars lost to employee time that is deliberately wasted, time card falsification, inflated expense accounts, office supplies that end up at home and countless other ways in which employees waste company time and money. Excuse me while I check my FB account…

A number of years ago a senior sales executive (over 25 years with the company) warned me not to make him work from home because he assured me that he would extract the “cost” from the company in any number of ways that the company could never detect. I was no longer with that company when that move was finally made to save money so I don’t know how much, if any, this long-term employee extracted in “payment.”  I often wondered which of his supervisors allowed him to harbor such a terrible attitude.

Just within this year two priests in my city have been indicted for embezzling hundreds of thousands of dollars from their churches. Prevention is a wise thing to do and don’t forget to help keep your employees honest with good systems and audits while you are locking the front door. Embezzlement and shrinkage is just two aspects of the element of Loss which is part of the Profit Equation.

How much of your hard-earned profits can you afford to allow the thieves within and outside your business to take?

Contact us if you would like to learn how to reduce your Losses now.

References:

*THE 2017 HISCOX Embezzlement Study

** 2017 National Retail Security Survey

Seven Symptoms of Costly Chaos

The president sat in his high backed chair behind a desk piled high with files and a credenza spilling off onto the floor. “Steve,” he said, “I just don’t understand why we are not making money. Cash is running out the door. What can we do?” The phone rang and he yelled at the person on the other end for about two minutes before abruptly hanging up. He then told me that he was about to fire the caller because even after 10 years they just could not get the orders right. “He’s my problem, him and the other fools that I have hired.”

I asked the president what system they were using to track orders. He showed me a computer program that was functionally obsolete. It did not track order details from inception to completion. It failed to communicate the critical information needed by the dozens of people involved in the process. They were supposed to “know what to do” from past practice. It did not integrate with the accounting system or the inventory system.

When asked why he had not upgraded to an integrated system he said that it cost too much money and would be a distraction to implement. Couldn’t I see that they were too busy? His people did not need systems and training; they needed to pay attention to the details and do their jobs.

Here are seven of the symptoms of chaos that indicate you might be paying too little for your systems, management, training and other methods of chaos reduction:

1) Piles of papers where they don’t belong
2) Quality problems
3) Disorder in the office and in the plant
4) Surplus materials accumulating
5) A frequent need for troubleshooting and problem solving
6) Safety problems and/or accidents
7) You do not have an effective continuous improvement process

A continuous improvement process like the Profit Improvement Process engages the entire team in making order out of chaos and putting cash back into the company where it belongs.

PS: I left this president in his office when he started yelling out the door at another incompetent employee about another mistake. He seems content to be paying the price of chaos. I estimate they’ll last another year at this pace. Then chaos will win.

Don’t let chaos beat you.

Why Suggestion Programs do Not Work

Why don’t suggestion programs work?

The typical suggestion program or suggestion box is an open ended and unstructured solicitation of ideas. They will typically end up:

  • As a place to put “nice to have ideas” rather than improvement projects
  • As a venue to complain
  • An expense rather than a savings
  • A disappointment for all
  • Annoying and disengaging participants
  • Wasting a lot of time and money

This happens because:

  • Suggestions that are submitted drop into a “black hole” or
  • Some suggestions are implemented and others are ignored
  • Goals are unclear
  • They lack adequate structure
  • The participants and not adequately trained
  • Expectations are not set and guided
  • The criteria are muddy or missing
  • There is little or no reward for participation

If you want ideas from your employees, use world-class methods such as Lean, TQM, ISO, Six-Sigma or the Business Solutions: The Positive Way Profit Improvement Process.

One organization with tens of thousands of employees gave up after less than 36 months when they found out that they were not only NOT saving money but they were increasing costs and reducing morale. Painting the ladies bathrooms pink was just one of the suggestions that was rejected because there was no clear ROI. That rejection and others did not go over well at all.

If you are serious about improving your financial situation and sustainability, you need to get serious about having a structured program that engages your team and leadership from the top. We know the ways to do this well and will be happy to review them with you.